Subprocessors & Connected Services

1. Purpose of this Notice

This Subprocessors & Connected Services Notice identifies certain third-party providers that may support tealsi and explains the distinction between providers used by tealsi internally and third-party services connected directly by Customers.

This Notice supplements the Privacy Policy, Data Processing Addendum, Terms of Service and Security & Administrative Access Statement.

2. Subprocessors vs. Connected Services

For purposes of this Notice:

• Subprocessor or Infrastructure Provider means a third party tealsi may use to process Customer Data or provide infrastructure on behalf of tealsi in connection with the Platform.
• Customer-Connected Service means a third-party account, platform, network, application or service that Customer chooses to connect, authorize or use with tealsi.

A Customer-Connected Service is not automatically a subprocessor of tealsi merely because the Platform integrates with it. The legal role of a provider depends on the actual data flow, contractual relationship and feature being used.

3. Current Subprocessors and Infrastructure Providers

The following providers may support tealsi infrastructure or usage-based functionality:

4. Customer-Connected Services

Customers may choose to connect tealsi with external platforms and accounts. Current or supported Customer-Connected Services may include:

5. Not Every Provider Is Used for Every Customer

Provider usage depends on Customer configuration. A Customer who does not use AI calling may not have data processed through the same providers as a Customer who actively uses voice agents. A Customer who does not connect Meta or Google will not generate the same connected-service data flows as one who does.

6. Categories of Data Processed

Depending on the feature used, providers may process categories of information such as:

• Customer account and user information;
• contact and CRM information;
• phone numbers and communications metadata;
• message content;
• call audio, transcripts and call metadata;
• AI prompts, inputs and generated outputs;
• calendar or integration data;
• technical logs, device or authentication information;
• billing and transaction information; and
• other information required to provide the feature selected by Customer.

7. Processing Locations and Regions

tealsi may use providers that process data in the United States or other jurisdictions. Processing location may vary based on the provider, service, infrastructure region, telecommunications routing, Customer configuration and provider architecture.

tealsi does not represent that every data element remains exclusively within a single city, state or country unless tealsi has expressly agreed to a specific data-residency commitment in writing.

8. Customer Authorization

By using Platform functionality that depends on an applicable provider, Customer authorizes tealsi to engage that provider as reasonably necessary to deliver the requested service, subject to the Terms of Service, Privacy Policy and Data Processing Addendum.

9. Third-Party Terms and Policies

Third-party providers operate under their own contracts, terms, privacy notices, acceptable-use rules, technical limitations and security practices.

Customer may also be directly bound by a provider’s terms where Customer connects or uses its own third-party account. tealsi is not responsible for Customer’s violation of third-party terms or for actions taken by a provider against Customer’s external account.

10. Changes to Providers

tealsi may add, remove, replace or migrate providers for technical, operational, security, legal, commercial or availability reasons.

A provider may also change its own API, pricing, policies, model, functionality or infrastructure without tealsi’s control.

11. Security and Vendor Oversight

tealsi seeks to use providers reasonably appropriate for the function they perform and may evaluate provider security, contractual terms, service reliability and operational fit.

No vendor-review process eliminates all risk. tealsi does not warrant that a third-party provider will never experience a security incident, outage, regulatory issue or service interruption.

12. International Processing

Where Customer Data is transferred internationally in a manner regulated by applicable data-protection law, tealsi may use contractual safeguards, provider terms or other lawful transfer mechanisms as described in the Data Processing Addendum.

13. Provider Replacement or Discontinuation

tealsi may discontinue a provider or migrate Customer functionality to another provider where reasonably necessary. Such changes may affect features, latency, pricing, voices, AI behavior, communication routing or other Platform characteristics.

Customer’s purchase of tealsi is not contingent upon continued use of any particular upstream provider.

14. Independent Third-Party Services

Some connected services act independently of tealsi and may determine their own purposes and means of processing. For example, a payment processor, social network or external account provider may process Customer or End User information under its own privacy notice and terms.

tealsi does not control and is not responsible for the independent privacy, security or business practices of Customer-Connected Services.

15. Notice of Material Changes

Where required by applicable law or the Data Processing Addendum, tealsi will use commercially reasonable methods to provide notice of material changes to subprocessors.

Minor changes, provider feature changes, updated infrastructure regions or non-material operational adjustments may be reflected by updating this page.

16. Contact

Questions regarding subprocessors, infrastructure providers or connected services may be directed to support@tealsi.com.