Communications & Consent Policy

1. Scope and Incorporation

This Communications Policy is incorporated into and forms part of the tealsi Terms of Service. It should be read together with the Acceptable Use Policy, AI & Voice Policy, Privacy Policy and other applicable tealsi policies.

If a Customer uses a communications feature provided through an upstream carrier, messaging provider, AI provider or connected third-party platform, Customer must also comply with that provider’s applicable terms, policies, registration requirements and acceptable-use rules.

2. tealsi’s Role as Technology Provider

tealsi is a software platform and technology product provided by Constellation X, LLC. tealsi provides tools that may allow Customers to create, schedule, route, automate, transmit, receive, track and manage communications.

Unless separately agreed in a signed written agreement, tealsi does not select Customer’s recipients, create Customer’s contact lists, determine the legal basis for contacting a person, decide when or how often a person should be contacted, determine whether consent is sufficient, or operate Customer’s communications program on Customer’s behalf.

Any onboarding, templates, demonstrations, examples, suggested workflows, documentation or product-support guidance is provided to explain how the software functions and does not constitute legal, regulatory, marketing or compliance advice.

3. Customer Responsibility for Communications

Customer is solely responsible for every communication initiated, configured, scheduled, sent or caused to be sent through Customer’s account, including communications initiated by automations, AI agents, workflows, employees, contractors, Customer Clients or End Users.

Customer is responsible for complying with all laws and rules applicable to its communications, which may include, depending on the communication and jurisdiction, the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), CAN-SPAM Act, federal and state Do-Not-Call requirements, state telemarketing and privacy laws, call-recording and wiretap laws, carrier rules, registration requirements, and platform-specific messaging policies.

Customer is responsible for obtaining its own legal advice regarding its campaigns and use cases.

4. Consent and Permission Requirements

Customer must obtain all permissions, consents and authorizations required before contacting any recipient. The type and form of consent required may vary based on the communication channel, whether the communication is marketing or informational, the technology used, the jurisdiction of the sender or recipient, and other circumstances.

Customer may not rely on tealsi’s technical ability to send a communication as evidence that the communication is legally permitted.

5. Consent Records and Proof

Customer must maintain records reasonably sufficient to demonstrate consent or another lawful basis for its communications when such records are required or appropriate. Depending on the use case, records may include the date and time of consent, source, form language, disclosure presented, phone number or email address submitted, IP address, webpage or form used, transaction context, and later revocations or opt-outs.

Customer must provide relevant records to tealsi when reasonably requested in connection with a carrier complaint, abuse report, regulator request, litigation hold, provider inquiry or investigation into potential misuse of the Platform.

Any consent records stored by tealsi are provided as a software feature only. tealsi does not represent that a particular record proves legally sufficient consent.

6. Contact Lists, Lead Sources and Data Quality

Customer is responsible for the origin, quality and lawful use of every contact record imported, synchronized, uploaded, purchased, licensed, generated, scraped or otherwise added to the Platform.

Customer must not use lists obtained unlawfully, use personal information beyond the permissions associated with the data, or assume that purchasing or receiving a list automatically provides consent for SMS, calls, AI voice, email or other marketing communications.

Customer is also responsible for maintaining accurate suppression, unsubscribe and consent-status data and for addressing risks associated with stale, recycled or reassigned telephone numbers.

7. SMS and MMS Messaging

Customer must send SMS and MMS only to recipients it is permitted to contact and must comply with all applicable carrier, registration and messaging rules.

• Customer must identify itself appropriately where required.
• Customer must provide and honor legally required opt-out mechanisms.
• Customer must not obscure, manipulate or falsify sender identity.
• Customer must not continue messaging a recipient after an effective revocation or opt-out except where legally permitted.
• Customer must comply with applicable content restrictions, throughput requirements, registration rules and carrier policies.

tealsi may automatically process recognized opt-out keywords, suppression indicators or carrier signals, but Customer remains responsible for ensuring its overall program complies with applicable law and for honoring opt-out requests received through other channels.

8. Email Communications

Customer is responsible for ensuring commercial email complies with applicable law, including requirements concerning truthful sender information and subject lines, identification of commercial messages where required, a valid physical postal address where required, and a functioning unsubscribe method.

Customer may not use tealsi to send deceptive, fraudulent or materially misleading email or to defeat filtering, reputation or unsubscribe systems.

tealsi does not guarantee inbox placement or delivery. Email providers may block, throttle, filter, quarantine or reject messages based on their own systems and policies.

9. WhatsApp and Messaging Platforms

If Customer connects or uses WhatsApp, Meta or another messaging platform, Customer is responsible for complying with the platform’s terms, business messaging rules, template requirements, opt-in requirements, conversation rules and other applicable policies.

Approval of a template, account, phone number or integration by a third-party platform does not constitute a legal determination by tealsi that Customer has sufficient consent to contact a particular recipient.

10. Voice Calls and Telemarketing

Customer is solely responsible for determining whether a voice call is permitted, whether it constitutes telemarketing or solicitation, whether prior consent is required, whether the called person or number appears on an applicable Do-Not-Call list, and whether any registration, bonding, disclosure, identification or licensing requirement applies.

Customer must not use tealsi to make calls that are deceptive, threatening, abusive, harassing or repeatedly unwanted.

Customer is responsible for configuring calling campaigns to comply with applicable restrictions relating to call frequency, abandonment, identification, opt-out mechanisms, caller ID, time of day and other requirements.

11. AI Voice and Automated Calling

AI-generated, synthetic, artificial, prerecorded and automated voice calls may be subject to additional legal requirements. Customer must determine whether the selected technology or campaign requires prior express consent, prior express written consent, disclosures, identification, opt-out functionality or other safeguards.

Customer is responsible for the instructions given to an AI agent, the recipients selected, the frequency and timing of calls, the statements made through Customer-configured content or knowledge, and the consequences of using the agent.

Customer must not configure an AI agent to repeatedly contact, pressure, threaten, deceive or harass a person, or to continue contact after a legally effective request to stop.

Additional requirements are set out in the AI & Voice Policy.

12. Call Recording and Transcription

tealsi may make call-recording, transcription, summarization or analysis features available. Customer is solely responsible for determining whether recording or transcribing a communication is permitted and for providing any notices and obtaining any consents required by applicable law.

Recording rules may vary by jurisdiction and may depend on the location of multiple participants. Customer must not assume that a recording is lawful merely because a feature is available or enabled in the Platform.

Customer is responsible for the secure and lawful storage, use, sharing and retention of recordings and transcripts within its account.

13. Opt-Out, Revocation and Suppression

Customer must promptly honor legally effective opt-out and revocation requests and must maintain appropriate suppression records.

Where tealsi provides automated suppression or opt-out handling, such features are intended to assist Customer but do not transfer Customer’s compliance obligation to tealsi. Customer remains responsible for opt-outs received through phone calls, email, forms, complaints, customer service, third-party systems or other channels that may not be automatically synchronized with tealsi.

Customer may not intentionally bypass, delete, override or defeat suppression mechanisms in order to continue contacting a person who has opted out where such contact is not legally permitted.

14. Do-Not-Call Requirements

Customer is responsible for determining which federal, state, internal or industry Do-Not-Call requirements apply to its business and campaigns and for screening or suppressing numbers when required.

Customer must maintain any company-specific Do-Not-Call list required for its operations and honor applicable requests not to receive further calls.

tealsi does not represent that its databases or tools constitute a complete Do-Not-Call compliance system.

15. Calling and Messaging Times

Customer is responsible for complying with applicable time-of-day restrictions and for correctly accounting for the recipient’s location and time zone. Automated scheduling, time-zone detection or workflow rules are software tools and may depend on Customer-provided data, third-party data or technical assumptions.

Customer should configure reasonable safeguards and review campaigns before activation. tealsi does not guarantee that every contact record contains an accurate time zone.

16. Sender Identification and Caller Identity

Customer must accurately represent its identity and the identity of the business on whose behalf a communication is made. Customer may not spoof or manipulate caller ID or sender information for fraudulent or deceptive purposes.

Customer is responsible for any disclosures required to identify the caller, sender, business, AI agent or purpose of the communication.

17. Carrier Registration, 10DLC and Provider Requirements

Certain communications may require registration, verification, campaign approval, identity verification, brand registration, number registration or other carrier/provider processes. Customer must provide accurate information and maintain current registrations where required.

Approval by a carrier or provider does not guarantee delivery, legal compliance or uninterrupted access. A carrier, telecommunications provider or upstream vendor may suspend, throttle or terminate traffic or numbers based on its own rules, complaints, risk systems or legal obligations.

Customer is responsible for any carrier fees, registration charges, surcharges or usage costs applicable under its tealsi plan and the Wallet & Usage-Based Services Terms.

18. Deliverability, Filtering and Failed Communications

tealsi does not guarantee that any SMS, MMS, email, WhatsApp message or call will be delivered, received, answered or completed. Communications can fail because of carrier filtering, spam systems, number status, recipient devices, network outages, third-party platform rules, API changes, account restrictions, authentication failures, content filtering or other causes outside tealsi’s control.

Usage fees may still apply to attempted or provider-billed communications even when a recipient does not answer, read, engage with or respond to a communication, depending on how the underlying service is billed.

19. Third-Party Platforms and API Changes

Communications functionality may depend on third-party providers and platforms. Such providers may change APIs, policies, pricing, authentication requirements, supported features, message classifications or access rules with little or no advance notice to tealsi.

tealsi may modify, migrate, limit, replace or discontinue a communications feature or provider when reasonably necessary for operational, security, legal, commercial or technical reasons. Additional limitations are described in the Terms of Service.

20. Agencies, Customer Clients and End Users

If Customer is an agency, consultant or other business using tealsi for or on behalf of its own clients, Customer remains responsible to tealsi for communications initiated through Customer’s account, including communications configured or requested by a Customer Client.

Customer must impose appropriate contractual and compliance obligations on Customer Clients and End Users and must ensure that they follow this Communications Policy, the Acceptable Use Policy and applicable law.

tealsi is not a party to agreements between Customer and Customer Clients, does not become the marketing agency, telemarketer or communications operator for a Customer Client merely because the Platform is used, and does not assume responsibility for Customer’s or Customer Client’s campaigns.

21. Compliance Features Are Tools, Not Legal Advice

tealsi may provide features designed to assist with consent capture, opt-outs, suppression lists, templates, disclosures, registration, quiet hours, logging, contact preferences or other compliance-related workflows.

These features do not constitute legal advice, do not guarantee compliance, and do not relieve Customer of responsibility for reviewing its own legal obligations. Laws, regulations, carrier policies and interpretations may change, and the correct configuration may vary by business and jurisdiction.

22. Monitoring, Complaints and Enforcement

tealsi may use technical signals, complaint data, carrier information, abuse reports, delivery metrics and other information to detect potential spam, fraud, harassment, unusual traffic or violations of this Communications Policy.

tealsi has no obligation to pre-screen every communication or campaign and does not assume responsibility for Customer content merely because tealsi has technical ability to transmit, route, store or investigate it.

Customer must cooperate with reasonable requests for information regarding consent, contact sources, campaign purpose, opt-outs, complaint history or other matters relevant to an abuse or compliance investigation.

23. Suspension and Protective Action

tealsi may immediately block, throttle, restrict, pause or suspend numbers, messaging, email, AI calling, workflows, campaigns, integrations or an entire account without prior notice when we reasonably believe action is necessary to:

• stop spam, harassment, fraud or illegal activity;
• respond to carrier, provider, platform or regulator requirements;
• protect consumers, tealsi, other Customers or upstream provider accounts;
• address excessive complaints, unusual traffic or material policy violations;
• prevent security, operational, reputational or legal harm.

Where reasonably possible, we may request corrective action or supporting documentation. We are not required to restore a communications feature when continued use would create unacceptable legal, carrier, provider or platform risk.

24. Claims, Responsibility and Indemnification

Customer is responsible for claims arising from Customer’s communications, including claims concerning unwanted messages or calls, insufficient consent, Do-Not-Call violations, call recording, AI-generated voice, content, misrepresentation, harassment, privacy or other violations caused by Customer or persons using Customer’s account.

The indemnification, limitation of liability and other risk-allocation provisions in the Terms of Service apply to this Communications Policy. Nothing in this Policy creates liability for tealsi beyond the liability expressly accepted under the Terms of Service.

25. Changes to this Policy

We may update this Communications Policy to reflect changes in the Platform, communications technology, carriers, upstream providers, laws, regulations, industry standards or risk controls. Material changes will be communicated in accordance with the Terms of Service when required or reasonably appropriate.

Customer’s continued use of communications functionality after an updated Policy becomes effective constitutes acceptance to the extent permitted by applicable law.

26. Contact

Questions regarding this Communications Policy may be directed to support@tealsi.com.

Reports of suspected spam, harassment, fraud or other abuse should identify the relevant account, phone number, email address or communication where possible so that tealsi can evaluate the report.